Terms & Conditions

Last updated: 31 May 2026

Welcome to New Format. These Terms & Conditions explain the rules for using our website, online store, products, services, and digital content. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is operated by New Format. Throughout these Terms, “we”, “us”, and “our” refer to New Format. “You” and “your” refer to the customer, visitor, or user of our website and services.

If you have any questions about these Terms & Conditions, you can contact us using the contact details provided on our website.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not use our website in any way that may damage, disable, overload, or impair the website, or interfere with another person’s use of it.

You must not attempt to gain unauthorised access to our website, servers, systems, customer data, or any related services.

3. Products and Services

New Format may offer physical products, digital products, creative services, online store services, media content, design services, branding, digital marketing, website-related services, and other business-related services.

We aim to ensure that all product and service descriptions, images, prices, and information on our website are accurate. However, minor errors, differences, or updates may occur. Product images are for illustration purposes and may vary slightly from the final product.

We reserve the right to update, change, remove, or discontinue any product or service at any time without prior notice.

4. Orders

When you place an order through our website, you agree that all information provided is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation. This does not always mean that the order has been fully accepted. We reserve the right to refuse, cancel, or limit any order if necessary, including where there is an error in pricing, stock availability, payment issues, suspected fraud, or misuse of our website.

5. Pricing and Payment

All prices are displayed on our website and may be updated from time to time. We reserve the right to change prices without prior notice.

Payment must be completed using the payment methods available at checkout. Orders will normally only be processed once payment has been received and confirmed.

If there is a pricing error on our website, we reserve the right to cancel the order and contact you with the correct information.

6. Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy. Delivery times are estimates only and may vary depending on courier availability, delivery location, customs, weather, strikes, or other circumstances outside our control.

Customers are responsible for providing correct delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

7. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations may depend on the type of product or service purchased.

For physical products, customers should contact us as soon as possible if there is a problem with an order. Items may need to be returned in their original condition, unused where applicable, and with any original packaging.

For digital products, customised products, personalised services, downloadable content, design work, branding work, website work, or creative services, refunds may not be available once the work has started, the product has been delivered, or the digital content has been accessed, unless required by law.

If you believe your order is faulty, damaged, incorrect, or not as described, please contact us with your order details and evidence such as photos where relevant.

8. Digital Services and Creative Work

For creative, digital, website, design, media, branding, or marketing services, the project scope, price, timeline, and deliverables should be agreed before work begins.

Any additional work, changes, revisions, or requests outside the original agreement may require extra payment.

We are not responsible for delays caused by late feedback, missing materials, incomplete instructions, third-party platforms, hosting providers, payment providers, or other services outside our control.

9. Customer Responsibilities

You agree to provide accurate information, clear instructions, and any required materials needed for us to complete your order or service.

You confirm that any text, images, logos, videos, files, or materials you provide to us are either owned by you or that you have permission to use them.

You are responsible for ensuring that your use of our products, services, and website complies with applicable laws and regulations.

10. Intellectual Property

All content on our website, including text, images, branding, logos, designs, graphics, videos, layouts, product descriptions, and digital materials, belongs to New Format or is used with permission.

You must not copy, reproduce, modify, distribute, sell, or use our website content, branding, designs, or materials without our written permission.

For custom creative work, ownership and usage rights may depend on the agreement made between New Format and the customer.

11. Third-Party Services and Links

Our website may contain links to third-party websites, tools, payment providers, delivery companies, social media platforms, or other services.

We are not responsible for the content, policies, security, availability, or actions of third-party websites or services. You use third-party services at your own risk.

12. Privacy and Data Protection

We handle personal data according to our Privacy Policy. By using our website or services, you agree that we may collect and use your information as described in our Privacy Policy.

13. Limitation of Liability

We aim to provide reliable products, services, and website access, but we cannot guarantee that our website will always be available, error-free, secure, or uninterrupted.

To the fullest extent permitted by law, New Format will not be liable for indirect losses, loss of profit, loss of business, loss of data, loss of opportunity, or any damages caused by the use or inability to use our website, products, or services.

Nothing in these Terms & Conditions limits any rights that cannot be excluded under applicable law.

14. Force Majeure

We are not responsible for delays, failures, or losses caused by events outside our reasonable control. This may include courier delays, strikes, customs issues, technical problems, internet outages, payment provider issues, natural disasters, government restrictions, or other unexpected events.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

By continuing to use our website after changes are published, you agree to the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless another applicable law is required by your location or consumer rights.

17. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact New Format using the contact details provided on our website.