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Offices:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
167-169 Great Portland Street
5th Floor
London
W1W 5PF
FAQ

Frequently Asked Questions
Frequently asked questions
General
Services FAQs
What is New Format?
New Format is a creative media and digital services brand offering support with website design, live streaming, post-production, music production, visual design and online brand presentation. We help creators, entrepreneurs, artists and small businesses develop a stronger digital identity and present their work professionally.
Who are your services for?
Our services are suitable for content creators, streamers, musicians, artists, small business owners, online shops, personal brands, influencers, event organisers and anyone who wants to improve their online presence, visual style or digital content.
What services do you offer?
We offer a range of creative services, including:
Professional Web Page Design
Live Stream Preparation
Post-Production Consultation
1-on-1 Music Production Session
Professional Art Design Consultation
Each service is designed to help you improve your project, brand or creative content.
How do I book a service?
You can book directly through our Book Online page. Choose the service you are interested in, select an available time, and complete the booking process. After booking, we will review your request and prepare for your session.
Do I need to prepare anything before the session?
Yes, we recommend preparing any materials related to your project, such as your website link, social media pages, video footage, brand ideas, logos, music samples, design examples or questions you would like to discuss. This helps us give you more focused and useful advice.
Are the sessions online or in person?
Most sessions can be delivered online, depending on the service and your needs. Online consultations are flexible and suitable for clients in different locations. If an in-person session is required, this can be discussed before booking.
Can you help me improve my website?
Yes. Our Professional Web Page Design service can help you improve your website layout, structure, visual identity, content sections, user experience and overall presentation. We can also advise on how to make your website look more professional and business-ready.
Can you help me prepare for live streaming?
Yes. Our Live Stream Preparation service can help with stream planning, camera setup, lighting, background design, branding, content structure and audience engagement. This is ideal for Twitch, YouTube, TikTok, Instagram, Facebook or other live platforms.
Do you edit videos?
We offer Post-Production Consultation, which means we can guide you on how to improve your footage, structure your edit, plan the pacing, choose the right format and prepare your content for social media or promotional use. Full editing work can be discussed depending on the project.
Can you help with music or sound?
Yes. Our 1-on-1 Music Production Session is designed for artists, creators and brands who need support with sound direction, music ideas, intros, outros, background audio or creative music concepts.
Can you help with branding and design?
Yes. Our Professional Art Design Consultation can help with visual identity, posters, flyers, social media graphics, product presentation, event visuals, brand style and creative direction.
Do you work with small businesses?
Yes. New Format is suitable for small businesses and start-ups that need support with digital identity, website presentation, social media content, visual branding and promotional materials.
Can you create content for social media?
We can help you plan and improve social media content, including video ideas, visual style, brand direction, post structure and promotional strategy. Depending on the project, we can also discuss content creation support.
How long does each session take?
Session lengths depend on the service selected. Most consultations last between 1 hour and 1 hour 30 minutes. The exact duration is listed on the booking page for each service.
What happens after I book?
After you book, we will review your selected service and any information you provide. During the session, we will discuss your goals, review your project and give practical creative advice. After the session, you can use the guidance to improve your website, content, brand or project.
Can I book more than one service?
Yes. You can book multiple services if your project needs support in different areas, such as website design, video content, branding and live streaming.
Do you offer custom packages?
Yes. If your project requires more than one service or a more complete creative solution, we can discuss a custom package based on your goals, timeline and budget.
What makes New Format different?
New Format combines creative media, visual storytelling, digital identity and practical brand experience. We understand both the creative and business side of online presentation, helping clients create work that looks professional, engaging and ready for modern digital platforms.
How can I contact New Format?
You can contact us through the website or book a session directly through the Book Online page. You can also use the contact details provided on the website for project enquiries, collaborations or custom requests.
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Ready to improve your online presence, creative content or brand identity?
Book a session with New Format and start building your next creative project today.
A: New Format Limited prioritizes data privacy and strictly adheres to the General Data Protection Regulation (GDPR) in all its marketing consultancy activities. We ensure that any personal data we collect, process, or analyze is handled lawfully, transparently, and securely. Our team works closely with clients to implement compliant data collection practices, obtain valid consent where necessary, and maintain accurate records of processing activities. Additionally, we conduct regular assessments to safeguard data against unauthorized access or breaches. By integrating GDPR compliance into our digital strategies, New Format Limited helps clients build trust with their audiences while maximizing their digital potential responsibly and ethically.
A: New Format Limited’s loyalty program is designed to reward clients for their continued partnership by offering tailored benefits that enhance their marketing success. As a client, you earn points based on the scope and frequency of your engagements, which can be redeemed for exclusive access to advanced digital marketing tools, personalized strategy sessions, and priority support. This program not only recognizes your commitment but also empowers your business to leverage ongoing insights and innovations, aligning with our mission of unleashing digital potential. By participating in the loyalty program, clients gain both tangible rewards and strategic advantages that foster long-term growth and maximize return on investment.
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