PRIVACY POLICY

Privacy Policy

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New Format respects the privacy of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, store, and protect personal data when people use our website, online store, services, or contact us.

We may collect personal information such as names, email addresses, phone numbers, delivery or billing details, order information, enquiry details, website usage data, and communication records. This information is collected when users place an order, contact us, submit an enquiry, use our website, or interact with our business services.

We use this data for legitimate business purposes, including processing orders, responding to enquiries, providing customer support, managing our website and online store, improving our products and services, analysing website performance, sending relevant business communications where appropriate, and maintaining accurate business records.

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We do not sell personal data to third parties. We may share limited data only with trusted service providers where necessary, such as payment processors, delivery companies, website hosting providers, analytics tools, or legal/accounting support. These third parties are only given the information required to provide their services.

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We take reasonable steps to protect personal data against unauthorised access, misuse, loss, or disclosure. Personal data is only kept for as long as necessary for business, legal, accounting, or customer service purposes.

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Users may request access to their personal data, ask for corrections, request deletion, object to certain types of processing, or contact us with any privacy-related concerns.

For any questions about this Privacy Policy or how personal data is handled, users can contact New Format through the contact details provided on our website.